Payment & cancellation terms

Below are the payment and cancellation terms which apply to all bookings made through the gailscaravanhire.co.uk, ukcaravans4hire.com,and facebook online booking and payment platform.
Payment terms
The payment type applicable at the point of booking depends on how many days it is until the start date of the holiday.
Number of Days
Payment Type
More than 56 days
Deposit
56 days or less
Full balance
For bookings accepted by the owner, where only the deposit amount has been paid, then the guest must ensure the full balance is paid between 56 and 42 days before the holiday is due to commence. We use these time frames to ensure Payment Protection can be offered to guests on all bookings made via the booking platform.
Cancellation terms
These cancellation terms apply to bookings which have been accepted by the owner and subsequently cancelled by either party before the start date of the holiday. For clarification purposes any money paid by the guest as a security bond will always be refunded to the guest in full in the event of a cancellation by either party and is not included in the cancellation calculations below.
Guest initiates cancellation
Days Before Departure
Guest Cancellation Charge
More than 42 days
Deposit amount
29 to 42 days
Deposit amount or if full balance has been paid then 50% of holiday price + service fee
8 to 28 days
Deposit amount or if full balance has been paid then 75% of holiday price + service fee
7 days or less
Deposit amount or if full balance has been paid then 100% of holiday price + service fee
Owner initiates cancellation
Balance Status
Guest Cancellation Charge
Balance is not overdue
Nothing. Guest receives full refund
Balance is overdue
Deposit amount
Please note
The terms above only apply to bookings made via Gailscaravanhire, ukcaravans4hire payment platform. If you have made a booking with an owner without using our payment platform then you will need to view the information on their listing page or contact the owner direct to clarify their payment and cancellation terms.